o Heavily bespoke system requiring specialist knowledge & capabilities.
o Risk of being dependent on single application service provider.
o Internal team capacity and the need to address priority business initiatives.
o Utilisation of internal SAP resource on global roll-out.
o Reduce total cost of ownership of UK SAP ERP instance.
o Reduce overall number of support requests logged.
o Achieve BAU targets of 24X7, 365 days of SAP availability.
o Achieve BAU targets of 99% SAP availability
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