SAP User Experience Strategy and Advisory Services.
o Complexity of existing warehouse management screens.
o Risks associated with user data entry errors and rectification.
o Lack of an intuitive SAP user interface.
o Negative perception of overall SAP usability by business users.
o Frequent entry of redundant and duplicate data administration.
o Time and resource intensive SAP WM transaction execution.
o Training cost associated with employee onboarding.
o Cost associated with bespoke system development & service desk support.
o Transactional data entry dependencies on key administrators across the supply chain network.
Workshops were staged by Bluestonex with business representatives and key stakeholders during a two-day period. Iterative design thinking methods were utilised in order to classify operational challenges faced by users during SAP logistics process execution. Bluestonex used a re-framing exercise to facilitate potential solutions & insights to help formulate different solution perspectives. Requirements were further validated during in-depth collaboration with operational experts and against SAP transactional data requirements observed and their knowledge of SAP best practice. Process execution metrics were benchmarked from a quantitative perspective to help Brakes visualise the value/benefits case.
o Realisation of potential monetary and productivity value of user experience.
o Visual perception of SAP user experience technologies.
o Re-framing and innovative insights into existing business challenges.
o Helped formulate both value case and use cases for SAP user experience.
o Understanding of SAP user experience technology from a business perspective.
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