Customer Account Manager

Customer Account Manager

Expectations and Tasks

In addition to maintaining strong relationships with current clients, you will be instrumental in identifying opportunities for up-selling and cross-selling, ensuring that our customers are aware of and have access to the full range of our innovative solutions. You will also facilitate feedback collection and collaborate closely with our product and development teams to address customer needs and enhance the overall user experience.

Key Responsibilities:

•Customer Relationship Management: Build and strengthen relationships with existing customers to drive engagement, satisfaction, and growth.
•Targeted Growth: Develop and implement strategies to grow customer accounts, focusing on expanding market share within existing accounts.
•Whitespace Analysis: Analyze customer data to identify untapped opportunities and develop plans to capitalize on these areas.
•Up-Selling and Cross-Selling: Identify opportunities to up-sell and cross-sell, ensuring customers benefit from the full range of our innovative solutions.
•Feedback Collection: Gather customer feedback and work closely with product and development teams to address needs and enhance the overall user experience.
•Account Planning: Create and execute detailed account plans for key customers, outlining goals, strategies, and actions to achieve growth objectives.
•Customer Advocacy: Serve as a customer advocate within the company, ensuring their needs and concerns are effectively communicated and addressed.
•Performance Metrics: Monitor and report on key performance metrics related to customer accounts, providing insights and recommendations for improvement.
•Market Research: Research industry trends, competitor activities, and customer needs to inform account strategies and drive continuous improvement.

What We’re Looking For:

•Proactive Attitude: Creative mindset with a proactive, can-do attitude that drives business growth and client satisfaction.
•Experience: Proven track record in account management, including the ability to develop and maintain strong client relationships.
•Business Acumen: Strong understanding of business strategies, market dynamics, and financial principles to effectively manage accounts and drive profitability.
•Communication: Excellent communication skills to engage with diverse audiences and present strategic insights compellingly.
•Adaptability: Ability to thrive in a fast-paced, ever-changing environment, while maintaining a focus on client needs and business goals.
•Passion: A genuine enthusiasm for our products and the ability to convey that passion to clients.
•Technical Proficiency: Strong knowledge of MS tools and software, with the ability to leverage technology to enhance client solutions.
•Industry Knowledge: Knowledge of the SAP market or IT software product industry is desirable.
•Time Management: Ability to manage time efficiently in a fast-paced environment, ensuring client satisfaction and business success.

Why Join Us?

•Competitive Salary and Benefits Package: Enjoy a competitive salary and comprehensive benefits.
•Flexible Working Arrangements: Benefit from flexible working arrangements (remote/hybrid).
•Innovative Environment: Be part of a company that values creativity and cutting-edge technology.
•Growth Opportunities: Grow with us as we expand with new opportunities.
•Collaborative Culture: Work with a team that supports and inspires each other.
•Impact: Make a real difference in our company’s growth and success.
•Professional Development: Access to professional development and training opportunities.

If you’re ready to embark on an exciting journey with Bluestonex and help shape the future of our sales efforts, we want to hear from you!

Apply Now and Let’s Create Something Amazing Together!