Optimising purchase requisition processing using SAP Screen Personas.
o Validation of purchasing requirements and legitimacy of purchase requisitions.
o Transactional data entry reliant on purchasing support desk administration.
o Complexity of existing ME51N purchase requisition screen.
o Lack of self-intuitive user interface.
o Negative perception of overall SAP usability.
o Frequent entry of redundant and duplicate data administration.
o Lack of overall business process knowledge for purchase requisition creation.
The requirements for the developed solution were validated through several design thinking workshops. Bluestonex’s approach to engagement with Mitie’s business users proved a really quick way to get results. The workshops were attended by business representative and key stakeholders & further interviews took place during the discovery phase. Requirements were again further validated during collaboration with technical experts and against SAP transactions used at Mitie. This further facilitated Mitie with an opportunity to simplify purchase requisition business processes execution as part of the overall simplification project imitative.
o Facilitated the transition of purchase requisition processing to business users.
o Removal of legacy purchasing request spreadsheet and workflow exchanges.
o Simplification of everyday purchase requisition business process execution.
o Standardised purchase requisition submission across business units.
o Automation of redundant data entry keystrokes.
o Efficiency in everyday SAP interaction and transactional execution.
o Pre-scripted data integrity and automation measures.
o Reduced the number of data entry fields by 30%.