Support Services - Bluestonex
Support Services

OVERVIEW

Bluestonex is currently the highest rated UK SAP partner for customer satisfaction(as recorded by the UK & Ireland SAP User Group 2020). The quality and depth of our customer Support services reflect this attention to performance and satisfaction. Our support service models are highly flexible and cost efficient to keep things simple and easy for our customers.
Our dedicated pool of Support resources provide a diverse range of skill sets.

Application Support

We can provide support for the applications that are not only delivered by us but also those developed by other vendors. Our highly effective team quickly adopt an understanding of the technical and functional aspects which will be the key factor in managing applications. Whether you require an end-to-end strategic support service or part-time support to augment your existing in-house IT team when required, we can help. From classic SAP ERP applications support to on-premise or cloud FIORI/UI5 applications, we can flexibly cater to your requirements.

Transition Support

We have handful of experienced resources, who can also support any business transition from a legacy system to the latest SAP ERP servers e.g. S/4 HANA, and SAP cloud platform or upgrades from a lower version of SAP ERP systems to a higher version. We ensure that the whole transition process is smooth by applying best practices right from the planning stage to implementation of the transition.

Stabilisation & Hypercare support

We provide a comprehensive support service right from the first day of any implementation and beyond go-live. We have defined SLAs and a specialist support team to ensure that your users receive a prompt and reliably high quality service. We also take responsibility for access management for the applications, based on the pre-defined approval mechanism. We also offer hyper-care support model options based on each customer’s requirements.