products
The all-in-one portal handle all your support and change management needs. Raise and handle support tickets, track changes/issues, and get a transparent overview of your support landscape. Built on the SAP Business Technology Platform using SAP HANA DB, SupportX can link end user CR to BTP CI/CD and Cloud Transport Management
SupportX
SupportX is a support desk solution that gives you complete control over support calls and development requests. Raise tickets, update tickets , link them to BTP CI/CD and CTM whilst keeping track of them in a powerful reporting log application. Manage your users, clients and projects; giving you complete control over who has access to raise requests or update requests, and which projects they are allowed to interact with.
Boasting powerful additional functionality such as a knowledge base repository, transport management and chat bot integration, this suite is a complete all-in-one support desk solution.
Support Desk Tools
Raise Incident is a support ticket application for logging incidents or development requests. It captures incident details, test data, system information, attachments, and more, seamlessly integrating with other suite applications for complete control.
Support Desk Tools
Manage and update all your incidents with a single app for both ticket creators and assigned agents. It includes tabs for basic information, conversations with assignees, test data, attachments, and transport management. The app tracks response and resolution SLAs, feeding data into an admin-accessible issue log for a comprehensive overview of performance metrics.
Support Desk Tools
A powerful reporting application for admins, offering a comprehensive overview of ticket data, from basic counts by date and status to detailed metrics like SLAs met and average response times. It features drill-down capabilities for in-depth ticket analysis and Excel download functionality for users who prefer spreadsheets, making it ideal for SLA or project catch-up meetings.
Support Desk Tools
A simple application to manage users who will act as your support agents for the Support desk. The users defined here will be selectable in the manage projects application.
The Advantages
Transform your customer support operations, delivering efficiency, enhancing productivity, and ensuring a seamless experience for both teams and customers.
With defined workflows, no support ticket is overlooked, ensuring issues are tracked until resolved and reducing the need for multiple tickets on the same problem. The Knowledge Base empowers customers to find answers independently, freeing your support team to focus on more urgent matters.
Retaining customers is cheaper than acquiring new ones. SupportX helps address customer concerns efficiently, keeping customers happy, reducing the need for a large support team and freeing up resources for other areas.
Automate time-consuming support tasks using workflows and AI, allowing teams to focus on more critical issues, leading to higher customer satisfaction and better user experience
Instead of just resolving issues as they arise, use real-time reporting with SupportX to identify and prevent them. The incident log generates detailed reports, highlighting organisational issues and helping enterprises improve by learning from support cases.
Automate ticket handling, allowing users to address multiple issues at once. This streamlines resolutions, enabling your team to focus on larger problems and assist customers more quickly.
Enhance your support system with conversation capabilities, enabling direct communication with customers for better understanding and faster resolutions. When the team is busy, tech support Chatbots ensure no customer is ignored.
The Benefits
SupportX delivers transformative benefits that empower organisations to elevate its customer support operations and drive overall success.
70%
Increase in handling ticket volume with the same staff
60%
Decrease in administrative staff overhead
50%
Improved resolution time
The Cost
With a variety of pricing and packages available, there's a version of SupportX suitable for every organisation that relies on it's customer support operations. With unparalleled functionality, flexibility and speed, there isn't another product out there that is as cost effective as SupportX.
Ready to empower support teams and unlock new levels of efficiency for your business? Complete your support service transformation journey with SupportX and discover the difference a support desk solution can make. The future of your business rests with excellent customer support—let’s take the next step together. Here’s how to get started:
FAQs
Contact Us
Simply fill in the the contact form and we will get the ball rolling on your data transformation journey. Whether you have a question, or would like to experience a demo, it all starts by completing the contact form now.
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